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How do I configure my Email account?

Quick guide to configure your Email accounts for:

  • MS Outlook
  • Thunderbird
  • iPhone


Download PDF (1.64MB)



Remote assistance without installation Why do I need to renew my Domain and Web Hosting?


Buy a domain is like renting a house or office, typically you registered the domain name for a period of time, which is normally be between 1 and 10 years (may vary depending on the type of domain), and after that time you have the chance to renew it again.

If you decide that you no longer want it or leave it to expire, there is still a period of time where you still have the option to recover it before it is auctioned publicly.

Upon termination of the domain name, it will go into what is called the "Renewal Grace Period". This typically lasts 10-30 days depending on the domain. This is a lock to prevent someone else from buying it again.

Meanwhile, the domain can be recovered, but normally with additional charges. If the domain is not renewed during the grace period will go public auction or will become available for purchase by anyone.

For this reason, it is recommend that you renew your domains before the expiration date, to avoid any interruption in related services (email, etc.), as well as avoid higher recovery cost by the customer.

How to transfer a domain from another provider to CyberIsla.com

You can transfer your domains to us at any time, very easily. Please note that the content of your domain, your databases and your e-mail accounts will not be transferred. For this reason we recommend to prepare the transfer of your domain in advance. Make a backup with your current provider.

If you do not know how to do this, please request access data for the control panel or the FTP account (address, user, password) and we will assist you with this.

  1. Check email address
    Check with your current provider that your email address is up to date. We will send you an email to approve the transfer of the domain. (Provisionally, you can change the email address of the Owner and Admin to ours.)
  2. Turn off the domain lock and set up your whois as a public
    Disable the domain lock and publish your whois data to your current provider. If your provider does not support this feature, you can skip this point.
  3. Request authorization code
    Request the authorization code (authcode) from your current provider.

Alternatively, to facilitate the process, simply send us your account information (provider link, user name and password) of your current provider and we can assist you.

What is SSL / HTTPS?


The term SSL (short for ‘secure socket layer’) describes a technique for encrypting and authenticating data traffic on the internet. With regard to websites, the transfer between the browser and webserver is secured. Especially when it comes to e-commerce, where confidential and sensitive information is routinely transferred between different parties, using an SSL certificate or a TLS (‘transport layer security’) is simply unavoidable.

Here are some examples of types of sensitive data that should be protected with SSL encryption:

  • Registration data: names, addresses, e-mail addresses, telephone numbers
  • Login data: e-mail addresses and passwords
  • Payment information: credit card numbers, bank details
  • Data entry forms
  • Customer documents

Using SSL helps keep communication safe from those looking to snoop into or manipulate personal data.

What is SSL


HTTPS (‘hypertext transport protocol secure’) is the protocol used for secure data transfer, whereas HTTP refers to the non-secured variant. With HTTP websites, all transferred data can potentially be read or changed by attackers, and users can never really be certain whether their credit card data has been sent to the intended online vendor or a hacker. HTTPS, or SSL, encrypts HTTP data and verifies the authenticity of requests. This process takes place via the SSL certificate or the more sophisticated TLS certificate. Most experts agree that TLS should be used in place of SSL.

The advantages of using SSL/TLS and HTTPS at a glance:

  • Data protection and security for customers and partners
  • Minimized risk of data theft and abuse of personal information
  • Positive ranking factor on Google
  • Enables use of HTTP/2 for improved website performance
  • Certificates are easy for users to recognize and help to build trust