Terms of Service Agreement

For customers utilizing website hosting, website development, or other services provided by CyberIsla.com:

Following are terms of services for website hosting, domain registration, and website development services provided by CyberIsla.com. The customer shall provide billing address and any other information necessary for CyberIsla.com to maintain website hosting and registration services. Any information not provided at sign-up will be requested by CyberIsla.com and provided by the customer. Signature on our order form, or submission of an online order for service, indicates agreement to these terms of service.


1. Website Hosting Payment Terms:

Billing for website hosting service will commence when the website hosting service is created, prior to development of a new website project. Website hosting services are invoiced annually. Payment is due prior to the domain or hosting service expiration date. Termination of Website Hosting Services with CyberIsla.com requires a 30-day advance notification via phone or e-mail. If a customer chooses to activate their domain name through CyberIsla.com, their domain name registration will expire with their hosting service. CyberIsla.com reserves the right to change the rates by notifying customers 30 days in advance of the effective date of the change. CyberIsla.com reserves the right to cancel hosting service at any time.

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received.


2. Registrations/Renewals Terms:

Domain name registrations/renewals are non-refundable. Once a domain has been renewed, its payment is directly sent to the Registry and the expiry date of the domain is updated.

No refunds are offered on dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, dedicated IP addresses, advanced support fees, processing fees, or software licenses.


3. Payment Terms Website Development:

A. Custom Website Development:

CyberIsla.com requires a minimum of 50% down payment on all custom website development and design services. Down payment on website development is non-refundable, and down payment amount may be modified at the discretion of CyberIsla.com. The final balance is due 15 days from completion of website development project. If CyberIsla.com is developing a website that is not also hosted by CyberIsla.com, final payment for the project must be received prior to project launch or relinquishing ownership to customer. Ongoing website maintenance and updates are billed on the 1st calendar day of the following month.

B. Semi-Custom Website Development:

CyberIsla.com requires the first month for semi-custom website subscription services, and full payment for any add-ons, upon order completion and prior to development. Monthly service will be billed on the first day of each calendar month, for as long as the service remains active.


4. General Payment Terms:

Payment is due 15 days after the date of an invoice for all services. Accounts are in default if payment is not received 20 days after the invoice date. If customer pays by check that does not clear, the customer is immediately in default and subject to a returned check charge of €20. Accounts unpaid 30 days after date of invoice will be subject to service interruption. Such interruption does not relieve you from the obligation to pay the monthly charge.


5. Content Responsibilities:

The customer is responsible for all content posted or stored on their web hosting space. CyberIsla.com exercises no control over the content or information contained on the servers used for hosting. CyberIsla.com will not be responsible for any direct, indirect, or consequential damages which may result from the use of this service by its customers or any other related or unrelated third parties. CyberIsla.com is not responsible for backing up data or recovering data in case of loss on the customer’s behalf. There are no warranties expressed or implied for the services the CyberIsla.com provides or the software used by the customer.


6. Service Interruptions:

CyberIsla.com is not responsible for interruptions of service beyond its control. This includes interruptions by its suppliers and natural disasters.


7. Account Credentials:

The customer agrees to keep all user IDs and access codes/passwords confidential. Sharing of account information and passwords is strictly forbidden. If a customer believes that his user ID or password has been compromised, the customer agrees to contact CyberIsla.com immediately via e-mail or telephone.


8. Governing Laws:

CyberIsla.com’s corporate office is located in Tenerife, Spain. This agreement will be performed in and governed by the laws of the Spain. Any claims or legal action arising out of this Service Agreement must be instituted within one year after the claim or cause has arisen. CyberIsla.com reserves the right to discontinue service for violation of any of the conditions of this service agreement.

All claims, disputes, and controversies arising out of or in relation to the performance, interpretation, application, or enforcement of this agreement, including but not limited to breach thereof, shall be referred to mediation before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration.


9. Third Party Networks:

Any access to other networks connected to CyberIsla.com’s network must comply with the rules appropriate for that other network.


10. Disk Storage and Bandwidth:

CyberIsla.com will monitor the customer’s current disk storage and bandwidth. If usage exceeds the amount registered for, CyberIsla.com will contact the customer in an attempt to make an arrangement for additional resources. If customer does not respond, or is unable to be reached, CyberIsla.com shall have the right to take corrective actions for exceeding resources. Such actions may include assessing additional charges, increasing service plan, temporarily discontinuing services, or terminating the current agreement. If the customer feels that more disk storage is required, it is the customer’s responsibility to contact CyberIsla.com (Turn on JavaScript! or +34 675 217 366) to discuss options for increased disk storage.


11. Content and Terms of Use:

All services provided by CyberIsla.com may be used only in accordance of the law. Storage, documentation, transmission, or presentation of information or data that violates the law is strictly prohibited. This includes, but is not limited to, copyrighted or plagiarized material, racist or threatening material, material that is obscene, pornography, “adult only” content, or material protected by other statute.

CyberIsla.com prohibits website hosting customers from participating in pirating unlicensed software, pirating mp3 files, listing hacker programs or archives, hosting warez websites, pornography. The customer agrees to indemnify and hold CyberIsla.com harmless from any claims resulting from his/her use of CyberIsla.com’s services that damage the customer or another party. Use of CyberIsla.com’s web hosting and e-mail Services to send Unsolicited Commercial E-mail (UCE or “SPAM”) is strictly prohibited and may be cause for immediate account termination. The customer agrees to pay CyberIsla.com any reasonable expenses, including attorney and system administration fees, incurred in responding to complaints and damages caused by the action of sending Unsolicited Commercial E-mail.


12. Adherence to Proposal:

It is the responsibility of the customer to review in full all proposals for website development, website design, and other services provided by CyberIsla.com. Should services or resources fall above the scope of the original proposal, CyberIsla.com reserves the right to either refuse project add-ons or invoice appropriately to account for additional time and materials needed. Payment for add-ons that fall above the scope of the original project is due prior to development or net 15 days, at CyberIsla.com’s discretion.


13. Project Timeline:

It is the responsibility of the customer to review the project timeline and adhere to the dates for deliverables on their part. Failure to meet deadlines imposed by CyberIsla.com will result in delay of project, or risk putting the project on hold. CyberIsla.com may invoice customer for additional resources should the delay of a project interrupt CyberIsla.com’s workflow. Indefinite delay of a project may result in project termination, and a new development agreement must be reached prior to restarting the project. Down payments for services are non-refundable, and will not be returned to customer should a project be delayed or terminated as a result of the customer failing to adhere to project timeline.


14. Administrative Access:

To prevent malware installation on our servers, full administrative access to a CMS installation on CyberIsla.com’s hosting services will not be granted to customers. Customers may request access to specific features of a website, and access may be granted at CyberIsla.com’s discretion.


15. Website Copyright:

The copyright on a custom website is transferred to the website purchaser after full payment has been received for the website. If copyright transfer has been processed, customer may receive a full backup of their website upon cancellation. This backup will include the entire file structure in a .zip file and, if applicable, an SQL file containing the MySQL database dump.


16. Website Go Live and Access:

A project is considered complete when full development scope has been reached, and project is approved by the customer to bring the website live. Should customer request changes beyond what was agreed to in the original proposal, CyberIsla.com may complete these changes at additional cost. Once a project is complete, all changes requested will fall under CyberIsla.com’s standard website maintenance schedule. Account access to website and written or verbal training, as agreed to in the initial proposal, will be granted only after final payment for the project is received by CyberIsla.com.


17. Termination/Cancellation Policy:

CyberIsla.com requires a 30-day notice prior to canceling a website hosting account. For Business Website Solutions, where the cost of development is broken down into monthly payments rather than an upfront development charge, a one year minimum contract is required. If service is cancelled early, the final balance on remaining months of service is due. At the time of cancellation, all website files, email accounts, and e-mails will be deleted from our server; you are responsible for requesting a backup of these files should you need them for future use.


18. Policy Changes

CyberIsla.com reserves the right to modify its policies at any time without prior notice.


Last modification: 02 of May, 2023

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